APP REFERRAL....... IS IT REAL ?

Did a referral about 2 months ago via the app,On 2 occasions i had called in to make sure it was linked and i was told that it was done. I was also told i had to wait for 2 payments to go through, i then called in yesterday and spoke to Nombuyiso to query this and she said she needed to chat to her manager and would call me back......GUESS WHAT .... SHE DIDNT CALL. Today i call in and spoke to Mariette and she says that it is not linked..... SO THE QUESTION IS ARE CLIENTS BEEN ******* INTO REFERRING AND IF WE DONT FOLLOW UP WILL WE STILL GET THE DISCOUNT.YOU GUYS HAVE SUCH A GREAT APP BUT SUCH A POOR PROCESS BEHIND THE REFERRAL AND LINKING IT TO YOUR CUSTOMER