CD
Chantelle D
1 reviews | Active since Aug 2015
05 May 2021, 15:11
App not working!!
I need feedback ASAP!!! I had a problem a while ago with the amount we pay every month!! a Lady phoned me to help me get our premie down a bit so that we can put the out and about on our premie, but I am still waiting for them to phone me back, she said we must download the app on both our phones, we did, and do the smartdrive or something to get 10% off each vehicle so that will be 20% off.... Only one vehicle is showing on the smart drive..... We are happy with outsurance, but we need to put the out and about on ASAP and that will bring our premie up to almost R3000 what are really alot of money!!
Please can someone assist me at 16:00?
Thank you
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Replies (1)
OUTsurance's replyOfficial
10 May 2021, 10:39Good day Chantelle,
The lack of feedback was most certainly worrying and after reading your review we escalated the matter for urgent assistance.
Henry our client services manager contacted you to address your concerns and he was able to assist you with a premium review. We can also confirm that your 'out and about' has been added onto cover.
We are sorry for the delay.
Regards,
OUTsurance
The lack of feedback was most certainly worrying and after reading your review we escalated the matter for urgent assistance.
Henry our client services manager contacted you to address your concerns and he was able to assist you with a premium review. We can also confirm that your 'out and about' has been added onto cover.
We are sorry for the delay.
Regards,
OUTsurance
OUTsurance's reply10 May 2021, 10:39
Official
Good day Chantelle,
The lack of feedback was most certainly worrying and after reading your review we escalated the matter for urgent assistance.
Henry our client services manager contacted you to address your concerns and he was able to assist you with a premium review. We can also confirm that your 'out and about' has been added onto cover.
We are sorry for the delay.
Regards,
OUTsurance
The lack of feedback was most certainly worrying and after reading your review we escalated the matter for urgent assistance.
Henry our client services manager contacted you to address your concerns and he was able to assist you with a premium review. We can also confirm that your 'out and about' has been added onto cover.
We are sorry for the delay.
Regards,
OUTsurance