MK
Morris K
1 reviews | Active since Aug 2018
21 Nov 2023, 16:15
App and Portal
For such an innovative company, I was surprised when I found out that there is no email address readily available for general queries/requests or to log a ticket for assistance.
I even have the app/portal and no such in-app email or chat feature exists. There are other not so useful things on the app like refer a friend and upselling pet insurance though. Oh well, I guess as long as your premiums are paid, the company is happy to keep limit ways you can contact them.
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OUTsurance's replyOfficial
21 Nov 2023, 18:00Hello Morris
Since we operate as a call centre, we need to do all transactions as well as provide advice to clients on a recorded line. This is to protect both parties.
As an alternative, you can either communicate with us via our website.
We will request a client care advisor to contact you.
Regards
The OUTsurance Team
Since we operate as a call centre, we need to do all transactions as well as provide advice to clients on a recorded line. This is to protect both parties.
As an alternative, you can either communicate with us via our website.
We will request a client care advisor to contact you.
Regards
The OUTsurance Team
OUTsurance's reply21 Nov 2023, 18:00
Official
Hello Morris
Since we operate as a call centre, we need to do all transactions as well as provide advice to clients on a recorded line. This is to protect both parties.
As an alternative, you can either communicate with us via our website.
We will request a client care advisor to contact you.
Regards
The OUTsurance Team
Since we operate as a call centre, we need to do all transactions as well as provide advice to clients on a recorded line. This is to protect both parties.
As an alternative, you can either communicate with us via our website.
We will request a client care advisor to contact you.
Regards
The OUTsurance Team