Apathy, Lack of Interest and General Terrible Service

<p>My vehicle was involved in a hit and run. I had two witness, the car description and the registration number. I opened a case at the police station and then contacted Outsurance to start the claim. </p> <p> </p> <p>They were unwilling to investigate the claim, demanding I pay the excess in order to fix the car and forfeiting my outbonus in the process. The consultants I spoke to were rude and didn't care at all that I was the victim of a crime. I had all the information required to find the driver, but Outsurance had no interest in following up or investigating. The consultant then told me that even if they did find the person and managed to recover the funds my outbonus would still be lost and I probably wouldn't be re-imbursed the excess.</p> <p> </p> <p>Do not insure with them! They are *********!</p>