1 reviews | Active since Sept 2013
Annual Payback se voet! :/
Good afternoon
A while back (early September) I called in and spoke to an agent named Travolta regarding my annual payback. I've done my three years of good driving/no claims and received my payment last year.
According to the app, up until 31/08/2018 (when payback was due), I was owed nearly R 1,350.00 and when I called to query where my payback was for another year of good driving, Travolta told me that the 2nd payback is only due after 2 years and then annually thereafter, which was not how the insurance was sold to me.
3 years good driving, 1st payback Annual payback thereafter.
Needless to say, I have not heard back from anyone @Outsurance regarding this query and my subsequent request for the very first sales call verifying this.
I am very disappointed as I was expecting these funds (app said so!) and now tells me that I will be getting next payback in 2019?!
Kindly respond urgently to my query.
Regards
The lack of feedback is not on and you have our sincere apologies for this!
Our client care manager provided you with feedback after the sales call was audited. Our advisor's feedback in terms of the OUTbonus payment cycles was correct. He stipulated first payment after 36 claim free months, then after 24 claim free months and every year thereafter, provided no claims were submitted.
Michael is making arrangements for the call to be sent to you.
Thank you for allowing us the opportunity to clarify.
Regards
Dinky
The lack of feedback is not on and you have our sincere apologies for this!
Our client care manager provided you with feedback after the sales call was audited. Our advisor's feedback in terms of the OUTbonus payment cycles was correct. He stipulated first payment after 36 claim free months, then after 24 claim free months and every year thereafter, provided no claims were submitted.
Michael is making arrangements for the call to be sent to you.
Thank you for allowing us the opportunity to clarify.
Regards
Dinky