RM
Ross M

1 reviews | Active since Nov 2018

20 Nov 2018, 11:47

Annual 40% increase.

In general, I have found Outsurance a pleasure to work with. Last year, for the rerate they increased my premium by 50% which was amicably resolved as a "system error". This year, they have done the same thing at 40%. Not amicably resolved. Just lost a customer that has been with you for years. Can't afford that sort of year-on-year behaviour so will be finding someone else.

0
Replies (1)
OUTsurance
OUTsurance's reply22 Nov 2018, 15:20
Official
Good day  ross-mcewan ,

Veronica our Client Services Manager contacted you to discuss your profile and re-rate in detail. You were happy that she contacted you. 

It is unfortunate that we were unable to offer you a saving.

Thank you,
Kelvin

Best regards,