Annoyed

In December 2023 Outsurance sent IBP plumbing contractor to have a look at a leaking geyser the guy didn’t even look all he looked at was the geyser date and said the geyser needs to be replaced. I told him it’s not the geyser the leak is from the pipe he then replaced the geyser , 2days later we had a leak again, same company came back the guy was rude the lady that works for the company not sure if she’s the receptionist or what was very rude to my mother she even went and dropped the phone in my mother’s ear. Outsurance was made aware of the incident and they said issue will be addressed and they will get back to us, no one called back. Couple of weeks later the geyser started overflowing Outsurance then sent out a plumber to come and check he the stopped the water and advised the company that placed the geyser must come and sort out the geyser, Outsurance was then notified and no one came back to have a look at the geyser.. About a week a go we had a burst pipe another plumber came to fix the pipe we then found that the tap to stop the water supply to the house was broken so we were unable to stop the water. Outsurance was then notified again of the incident an to-date no one came out. On Friday the 09th Feb 2024 at about 17:36 I called again cause the geyser was overflowing , a plumber came again he advised of the warranty and what needed to be done. I called the insurance Saturday who then told us the company that needs to sort this out only works Monday to Friday so we will have no hot water for the weekend, of which I disagreed how does your problem become my problem and as for Refiloe Buthelezi every time I speak to her she cannot hear me but If someone else calls we have no problem to hear each other. She didn’t want to go the extra mile she felt she did her part and agreed with my mother Victoria Roro to have it sorted out on Monday I refused to wait for a whole weekend for the geyser to be fixed, I have a disable son to deal with and now I have to put pots on the stove and boil water and I have a wild 3 year old. After numerous calls on end eventually I got help I can’t remember form who, but thank you to that person who went the extra mile and got Electrolux to come and fix the geyser on Sunday the 11th February 2024. IBP need to come and fix our water tap that supplies water to the house. It was a weekend of disgrace having to deal with Outsurance . As well let me bring this to your attention we had a claim for the roof the ceiling was fixed, the room was painted but to-date no one came back to come and sort out the roof tiles as per the claim