Angry to happy client

I called outsurance on Saturday night. I spoke to a lady told her i locked my car keys in the car,she asked me where I was I told her I'm at a remote village in bergville ,she continued to ask for exact name of the village. She then said the closest locksmith is the bluff..I was so baffled because bluff is like 4 or 5 hours away from where I am. I told her this she then told me I should find my own locksmith n send a quote mind u this is 9 pm n I'm travelling with a 2 year old baby.nyways I then called in the morning spoke to another lady who was even more less interested in helping. My last attempt I spoke to Busi. And wow what an asset you guys have.i told her my story,told her I stay in centurion n I need to get in the car to get my baby diapers n food and prepare to travel. She went n extra mile for me.she found someone to help me. Told me I will need to wait a bit. But she made sure I had peace of mind. Even after the locksmith came she called me and check if all is well. Now that is service I am will to stay for. I appreciate her effort.she restored my faith in the green machine. Thank u Busi ur a star.