NM
Nomxolisi M
1 reviews | Active since Dec 2014
04 May 2020, 10:20
angry soon to be ex customer of this stupid insurance company
I lodged a claim with Outsurance 2 months ago on the leakage in my roof, i received an email from Martin indicating that a certain amount will be transfered into my account and that i can fix the roof myself, to my suprise the quotation provided had no labour amount allocated to it, upon asking about this the tune changed and i was told i must first fix the underlying problem before they can give me the money i am more than angry, i have been sending countless emails and i am not receiving any response
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OUTsurance's replyOfficial
07 May 2020, 12:55Good day Nomxolisi,
This is certainly not the level of service we usually deliver. After reading your complaint we immediately escalated the matter to Morena our claims manager.
Morena contacted you to address your concerns and he ensured the matter was resolved. We confirm payment has been processed and the claim has been finalised.
We do apologise for the delay as well as the inconvenience caused.
Regards,
OUTsurance
This is certainly not the level of service we usually deliver. After reading your complaint we immediately escalated the matter to Morena our claims manager.
Morena contacted you to address your concerns and he ensured the matter was resolved. We confirm payment has been processed and the claim has been finalised.
We do apologise for the delay as well as the inconvenience caused.
Regards,
OUTsurance
OUTsurance's reply07 May 2020, 12:55
Official
Good day Nomxolisi,
This is certainly not the level of service we usually deliver. After reading your complaint we immediately escalated the matter to Morena our claims manager.
Morena contacted you to address your concerns and he ensured the matter was resolved. We confirm payment has been processed and the claim has been finalised.
We do apologise for the delay as well as the inconvenience caused.
Regards,
OUTsurance
This is certainly not the level of service we usually deliver. After reading your complaint we immediately escalated the matter to Morena our claims manager.
Morena contacted you to address your concerns and he ensured the matter was resolved. We confirm payment has been processed and the claim has been finalised.
We do apologise for the delay as well as the inconvenience caused.
Regards,
OUTsurance