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Mihlali M

1 reviews | Active since Aug 2016

27 Jun 2024, 17:34

Angry customer😡

You have the most *********** supervisors working for your company. What common sense does it make to decrease a car premium by R10. Mind you I’ve been insured for two years, have never claimed and I’ve had my licence for over ten years and you have the nerve to tell me that I should be grateful with my current premium because you were gonna increase it in the next month. This car has depreciated over the two years so why am I paying more and don’t tell me about inflation and how much it would cost to tow my car if I got into an accident. FYI,I haven’t been in an accident, that’s why I’m calling to decrease my premiums. I am a very unhappy and annoyed customer. My excess increased from R5000 to R5510. Mind you my mother and I are both insured with you but her excess has not increased and has remained the R5000. At this point you are a useless company ****ming its customers. I will be calling and filing a customer complaint because I was not helped at all. If there was a way to give you a zero as a rating I would’ve done it. My mother drives a car that is triple the value of my car but she’s paying a lower premium than me. Make it make sense.

0
Replies (1)
OUTsurance
OUTsurance's reply27 Jun 2024, 18:59
Official
Good evening Mihlali, 

We are sorry to hear about your disappointing experience with us. 

Our client care manager will review your premium and call you tomorrow. 

Regards, 
The OUTsurance team