MS
Manotsi S
1 reviews | Active since Mar 2011
20 Jan 2022, 10:58
Angry Client
Claims Notepad - ***/OT***6 (MISS A SESINYI)
Am still waiting for my toolkit that the tow guy damaged from last year😠I spoke to Jabulani told me my parts is ready at Hyundai Woodmead I went to fetch it and guess what I found out it was a wrong one again these a second time waiting for the correct part😡 Do make sure u refund me my petrol money coz I can’t be travelling for these nuisance😡 I will make sure I don’t pay my premiums until u sort urself now 😠Do make sure u reply my messages
Helpful (0)
Replies (1)0
Replies (1)
OUTsurance's replyOfficial
26 Jan 2022, 08:25Good day Manotsi,
We don't blame you for sharing your dismay.
After responding privately to your review, we escalated the matter for urgent attention.
Marius our client liaison manager contacted you to address your concerns and to discuss the matter in detail. Unfortunately Hyundai ordered the incorrect part. We will remain in contact with you and Hyundai up until the correct part arrives.
We do apologise for the most frustrating experience.
Regards,
OUTsurance
We don't blame you for sharing your dismay.
After responding privately to your review, we escalated the matter for urgent attention.
Marius our client liaison manager contacted you to address your concerns and to discuss the matter in detail. Unfortunately Hyundai ordered the incorrect part. We will remain in contact with you and Hyundai up until the correct part arrives.
We do apologise for the most frustrating experience.
Regards,
OUTsurance
OUTsurance's reply26 Jan 2022, 08:25
Official
Good day Manotsi,
We don't blame you for sharing your dismay.
After responding privately to your review, we escalated the matter for urgent attention.
Marius our client liaison manager contacted you to address your concerns and to discuss the matter in detail. Unfortunately Hyundai ordered the incorrect part. We will remain in contact with you and Hyundai up until the correct part arrives.
We do apologise for the most frustrating experience.
Regards,
OUTsurance
We don't blame you for sharing your dismay.
After responding privately to your review, we escalated the matter for urgent attention.
Marius our client liaison manager contacted you to address your concerns and to discuss the matter in detail. Unfortunately Hyundai ordered the incorrect part. We will remain in contact with you and Hyundai up until the correct part arrives.
We do apologise for the most frustrating experience.
Regards,
OUTsurance