MB
Mpho B

1 reviews | Active since Feb 2019

16 Oct 2024, 08:01

Angry

Ot***;

I did a quote with an advisor A quote I did not even finish because I asked the advisor to call me back. I made it clear to the advisor that I’m trying to compare quotes Made no agreement or say something to suggest that lm choosing outsiurance on that 1 phone call. Was very reluctant to give the lady an account number but she said she needed it for the quote. Why am I waking up to debit order from OUTsurance when I never agreed to the policy or gave consent for the debit? This is ******** behaviour from such a reputable insurer, I need answers as too why this was allowed from that phone call that was not even concluded and I want the money back. Should even be scared to even get a quote from outsurance

0
Replies (1)
OUTsurance
OUTsurance's reply17 Oct 2024, 13:17
Official
Good day Mpho After responding privately to your review, we have escalated the matter to our sales manager Jzaun, who has contacted you. After listening to the sales call, consent to activate cover was granted, therefore we could not find any service transgressions.  We have since processed your refund, and the facility was cancelled. We apologise for any inconvenience caused, and hope to see you as an OUTsurance customer in the near future. Regards,The OUTsurance Team