Angels at Outsurance

I recently logged a complaint regarding a pet claim. I think its only fair that I now honour 2 individuals that heard my complaint and acted quickly and efficiently. Michelle Carstens and Natasha Powell.

Michelle, from the minute I answered your call, you were so kind , understanding and honest , you immediately made me feel heard and so appreciate you for that. Thank you so much for explaining the circumstances of the initial information I was provided, I can fully understand it was not intended to be negative or offensive.

Natasha, what a pleasure to deal with you. Thank you for your caring attitude asking about my boy and how he was holding up after his procedure, it really means a lot. Thank you for handling my claim so efficiently.

Both of you ladies are just absolute stars and your sincerity so appreciated.