An unexpected Miracle

I recently decided to move to another short-term insurer (due to personal reasons - I was never unhappy with Outsurance). When I called to cancel my policy at Outsurance, I was transferred to Keoagile Matseke (Miracle) to investigate any possibility of negotiating a revision to my premium. I had no intention of staying with Outsurance, as my reasons for moving were personal. However, Miracle's service and attitude were so exceptional that I strongly reconsidered.

Miracle is patient, thorough and humble. He did not try to persuade me and also did not turn a quote into an agreement (as many other consultants do). He treated me with respect and called me back at the exact times that I asked him to. He spent more than an hour on the phone with me (way past normal working hours - which he did not remind me of once) to ensure that I got the best service possible. I have never received such good service from any service provider in SA.

Note to Miracle's direct management: You've got someone special on your team.

Final note to Outsurance Management: Consider getting a telematics system to adjust premiums based on driving behaviour - this was unfortunately the deciding factor.