DJ
David J

1 reviews | Active since Nov 2010

08 Jan 2025, 07:58

An insurer that I will avoid

In response to various Ads I called for a quote. The agent said the call was recorded.... At least three times during the more that 30 minute call I asked at least three times that a transcript of the call be sent to me. Almost a month later I have not received the transcript. I also asked that I be given a copy of the policy for me to review, I was told that I could only get a copy of the policy once I had paid.

So, OUTSurance have the details and can not or will not share them with the customer.

0
Replies (1)
OUTsurance
OUTsurance's reply08 Jan 2025, 10:20
Official
Hello David

We acknowledge receipt of your review.
Please accept our apologies for the poor service experience you had with us.

We escalated the matter to our sales management team and our sales manager will call you.

Regards
The OUTsurance Team