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Frik B

1 reviews | Active since Feb 2012

06 Sept 2019, 10:51

Ambush marketing by Outsurance

I sent a electronic request for a insurance quotation on my car to Outsurance. Within minutes an advisor (!) from the call centre phoned me. During a 45 minutes lecture I heard all about the benefits/exclusions and so on of the car insurance policy at Outsurance. But no numbers, no quote. The person simply did not listen to me or answer my simple question. I eventually told him to give me a quote or I'll end the call; I ended the call without an anwer to my question. He repeatedly called back. I told him he was harassing me and that I'll report him. I accepted his apology, however reluctantly but did not answer the phone again. Within 15 minutes a senior advisor phoned, apologised and answered my question

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Replies (1)
OUTsurance
OUTsurance's reply06 Sept 2019, 14:41
Official
Hello Frik

Please accept our sincere apologies for the lengthy quote process together with the frustration you experienced while speaking to our advisor.

We did audit the relevant call and are addressing our findings with our advisor.
Thank you for bringing the matter to our attention.

Regards
OUTsurance