LK
Lee K

1 reviews | Active since Nov 2015

24 Jul 2024, 10:22

Amazing Service - From smash to cash paid out.

This is just to say a huge thank you to the OUTsurance crew who work effortlessly and efficiently to ensure that me "The Customer" is cared for in an accident. They called me before i called them to say we heard you were involved in an accident and are standing by to assist in any way we can. Thankfully i was able to drive my car home and while driving i have Tracey on the line logging my incident and capturing as much details as i could provide and all the while ensuring me that everything is going to be ok. My claim was approved within 2 days and on the first day "yes there is more", someone called me from the legal team to put together a case to try and recover the excess that i am now liable to pay. @OUTsurance please continue to do what you do best and value your staff because they value us "The Customer".

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Replies (1)
OUTsurance
OUTsurance's reply24 Jul 2024, 11:39
Official
Hello Lee,

We are thrilled to know that your claims process was handled with so much compassion and care. Our team will be so grateful when we share your kind words with them.

Regards,
The OUTsurance Team