Amateur, Bullish consultants

<p> Lancelot Mosiea from Outsurance is the most unprofessional, rude, bullish and amateur person in a post I've ever encounted and dealth with in my entire life. Without ascetaining my job description he was well aware that i know nothing about LAW not can I read legal documents and apply my mind on whether I would need the help of a law expect ir not. Without informing me about the intention to claim, he had concluded that I caused the accident therefore I must pay. This is despite the fact that no litigation had taken place or admission of guilt, aren't you not innocent till found guilty by the court of law? Because he works for Outsurance I have to do as he pleases. since I failed to abide summons have been sent " please note, if you fail to pay outstanding money to Outsurance for damages arising from the accident the matter will be litigated..."</p>