Always T&C's not making sense

I accepted the challenge to see if they can beat my premium... They didn't, and I am with the same insurer for 3 years without a vehicle claim. I have received a sms confirming OUTSURANCE The payment of R1500.00 will be made into the elected account on 09/05/2025. Thank you for getting a quote. Regards. ***. This morning I've received a remittance for R500. Decide what it is. It this is how a potential client is treated, I am glad my insurance is not with you.