Always get out !!

Item: OUTsurance
Rating: 1

Thanks to Outsurance they gave me a way out. The attitude they handled my complaint with help me so much. I am truly grateful, because if it did not happen I would not have moved to Discovery Insure. Discovery's service was so much better and they actually gave me a better price on all my insurance needs.

Again thank you Outsurance for you s**t service.

Helpful (0)

Replies (3)

OUTsurance's replyOfficial

04 Sept 2017, 14:04

Hi Anton,

I have been unsuccessful in my attempt to contact you. Very concerned with your complaint. The matter will be escalated to a department manager.

Thanks, Kelvin

Best regards,

OUTsurance's reply04 Sept 2017, 14:04

Official

Hi Anton,

I have been unsuccessful in my attempt to contact you. Very concerned with your complaint. The matter will be escalated to a department manager.

Thanks, Kelvin

Best regards,

's updateReviewer Update

04 Sept 2017, 15:16

The agent that was handling my complaint the first time was REFILWE MAKGAMATHA. IT was about the R400 out insurance. There was a misunderstanding, I only suggested that I was thinking of moving insurance and then she put me through to cancelation. The way she handled it was clear that she is not the correct person whom should deal with clients.

's update04 Sept 2017, 15:16

Reviewer Update

OUTsurance's replyOfficial

06 Sept 2017, 15:52

Good day,

Thank you for bringing this matter to our attention. Louis our client care manager has contacted you to apologize for the bad service. We take our service delivery very seriously and see this in a serious light. Sorry for the bad service you experienced.

Please note the policy is cancelled but should you reconsider please email Louis.

Regards, Kelvin

Best regards,

OUTsurance's reply06 Sept 2017, 15:52

Official

Good day,

Please note the policy is cancelled but should you reconsider please email Louis.

Regards, Kelvin

Best regards,

Always get out !!

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