Always a pleasure

I had an incident where my right wheel rim was cracked and had to be replaced. During this only one tire got replaced, I then felt unsure as it is often recommended to replace tires in pairs, I disputed this and queried that I was not happy with my claim, each time I got escalated until I arrived at a manager called Cornell, he patiently sat with me on the phone explaining all the details and helping me understand and we came to an agreement regarding this deviation. It was so nice to feel so taken care of and to have them do nothing short of hearing me out and not treating me as if I was a nuisance and understood that I needed peace of mind. Thanks for always doing such a great job as my insurer! I am always nothing short of satisfied and at peace