LT
Louis T
1 reviews | Active since May 2015
18 Sept 2025, 13:21
Alternative Part policy that nobody is aware of or accepted.
I have logged a claim for my vehicle windscreen replacement. Outsurance then authorized the claim and Glassfit was sent to replace the windscreen. They arrived with a alternative part to be installed and not an OEM. I did not accept this as the item is not the same as what is installed. Outsurance Claims department then informed me because my vehicle was older than 5 years their claims policy states that they will only use alternative parts. Nowhere was I ever informed of this or accepted it. The installation of alternative parts will devalue my vehicle when it comes to selling it as well as having an impact on any warranty claims if such should arise.
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Replies (1)OUTsurance's replyOfficial
23 Sept 2025, 08:55Good day Louis,
Thank you for bringing your concerns to our attention.
Our claims manager, Lynnette, has been in contact with you to address your concerns. The NFO has given approval for insurers to use alternative parts for vehicles out of warranty. This is done without any impact to safety and quality of repairs and as your vehicle is out of any warranty period, there is no impact on a maintenance or warranty plan.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
Thank you for bringing your concerns to our attention.
Our claims manager, Lynnette, has been in contact with you to address your concerns. The NFO has given approval for insurers to use alternative parts for vehicles out of warranty. This is done without any impact to safety and quality of repairs and as your vehicle is out of any warranty period, there is no impact on a maintenance or warranty plan.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
OUTsurance's reply23 Sept 2025, 08:55
Official
Good day Louis,
Thank you for bringing your concerns to our attention.
Our claims manager, Lynnette, has been in contact with you to address your concerns. The NFO has given approval for insurers to use alternative parts for vehicles out of warranty. This is done without any impact to safety and quality of repairs and as your vehicle is out of any warranty period, there is no impact on a maintenance or warranty plan.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
Thank you for bringing your concerns to our attention.
Our claims manager, Lynnette, has been in contact with you to address your concerns. The NFO has given approval for insurers to use alternative parts for vehicles out of warranty. This is done without any impact to safety and quality of repairs and as your vehicle is out of any warranty period, there is no impact on a maintenance or warranty plan.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
