All I need is service and communication!

I needed Public Liability Cover for a project I worked on. This project has run its course, and I don't need the cover. I contacted Outsurance on 2 March 2022 at 10:16 to cancel my cover and spoke to Tshepo Letwaba. I am extremely annoyed by the service I received from him, I had to ask him several times to cancel my cover, and it felt like he was not willing to assist me. The call ended up with me losing my temper with his unwillingness to assist me in this matter. It was an extremely unpleasant experience that reflects poorly on the quality of service of Outsurance.

After all the unpleasantness, I managed to get him to agree to cancel my cover. I received an email stating that my cover was cancelled. This, however, does not seem to be the case because I received an SMS from FNB where another premium was deducted from my account.

I need someone to assist me with finalizing this cancellation and to stop the debit order for a premium that I no longer need to pay. I also need a refund for the installment that was wrongfully deducted this month from my FNB account. I hope you can assist me with this because I tried the normal channels, and I only encountered extreme reluctance and incompetence over the phone and I sent emails to 3 different insurance departments.

This experience left me with a sour taste in my mouth, and I will never refer anyone to Outsurance again. My experiences with King Price and Naked Insurance have greatly exceeded my expectations, and you can learn a thing or two from them.