PvdM
Peter van der Meer
1 reviews | Active since Feb 2018
11 Mar 2025, 18:52
All communication done telephonically
All communication done telephonically. This does not work efficiently. Too many errors. Please do an email system to capture all details correctly. Instead of spending days after trying to rectify errors cause by communication errors. Extremely frustrating system as is now.
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Replies (1)
OUTsurance's replyOfficial
12 Mar 2025, 13:57Hello Peter
Following our private reply to your review, we received feedback from our client care manager contacted you. The unfortunate errors were corrected and the long time it took us to provide you with the quote, we sincerely apologise for.
She furthermore explained why we need to do underwriting telephonically and discussed our app which is available to clients to make certain amendments and lodge claims.
Thank you for your understanding and continued support,
Regards
The OUTsurance Team
Following our private reply to your review, we received feedback from our client care manager contacted you. The unfortunate errors were corrected and the long time it took us to provide you with the quote, we sincerely apologise for.
She furthermore explained why we need to do underwriting telephonically and discussed our app which is available to clients to make certain amendments and lodge claims.
Thank you for your understanding and continued support,
Regards
The OUTsurance Team
OUTsurance's reply12 Mar 2025, 13:57
Official
Hello Peter
Following our private reply to your review, we received feedback from our client care manager contacted you. The unfortunate errors were corrected and the long time it took us to provide you with the quote, we sincerely apologise for.
She furthermore explained why we need to do underwriting telephonically and discussed our app which is available to clients to make certain amendments and lodge claims.
Thank you for your understanding and continued support,
Regards
The OUTsurance Team
Following our private reply to your review, we received feedback from our client care manager contacted you. The unfortunate errors were corrected and the long time it took us to provide you with the quote, we sincerely apologise for.
She furthermore explained why we need to do underwriting telephonically and discussed our app which is available to clients to make certain amendments and lodge claims.
Thank you for your understanding and continued support,
Regards
The OUTsurance Team