1 reviews | Active since May 2025
**** alert
Dear OUTsurance,
I am formally lodging a complaint regarding my warranty cover and claim. I switched from Dialdirect based on how the warranty was explained to me. I paid all my premiums on time, expecting the cover to assist me when needed. However, when I claimed, I was given information that differed from what was explained initially, with important details seemingly not disclosed.
I have repeatedly asked Rudolph to retrieve, review and provide the original sales call, but this has still not been done. He also indicated concerns regarding the call.
This is extremely disappointing. I should not have to spend my own airtime constantly chasing feedback. I request an urgent escalation, investigation and written response. If unresolved, I will escalate through the appropriate external channels and share my experience publicly.
Kind regards, Cynthia
Thank you for giving us the opportunity to look into the matter and address your concerns.
Our claims manager, Jason, contacted you to discuss the matter in detail. We listened to the sales call which was also sent to you. We did advise you to fami****ise yourself with the claim limits and the policy schedule was also emailed to you.
We do apologise for the disappointing outcome of your claim.
Regards,
The OUTsurance Team
Thank you for giving us the opportunity to look into the matter and address your concerns.
Our claims manager, Jason, contacted you to discuss the matter in detail. We listened to the sales call which was also sent to you. We did advise you to fami****ise yourself with the claim limits and the policy schedule was also emailed to you.
We do apologise for the disappointing outcome of your claim.
Regards,
The OUTsurance Team