RM
Reuben M

1 reviews | Active since Dec 2016

23 Jan 2024, 08:08

Aim is to ******* people and spit them out on the time that they need the insurance

They make quotation before they payout, if the insured item is now less than the amount insured for, then they don't pay the claim according to the amount insured, they pay according the quotation, but if the insured item is more than the amount insured for, they change the tune and say we pay according to the amount insured for.. This insurances are the same, they never be loyal to their clients, the mission is to rip people off, especially on the time that you needed them most. I have been with the same insurance since 2005,and this the treatment I have received.. I really thought Outsurance was better than the other insurances, you have proved me wrong.

0
Replies (2)
RM
Reuben M's update27 Jan 2024, 20:59
Reviewer Update
Your managers told me the same thing, very disappointing from the insurance that I trusted since 2005
OUTsurance
OUTsurance's reply31 Jan 2024, 09:44
Official
Good day Reuben,

Thank you for your further feedback.

Further to our private response, we can confirm that Ian, the claims manager, contacted you to address your concerns. Ian discussed the claim in detail, and he advised you of the updated settlement amount. We know you appreciated Ian's assistance.

We do apologise for the initial disappointment.

Regards,
The OUTsurance Team