PB
Pranisha B
1 reviews | Active since Dec 2025
26 Dec 2025, 09:44
Agent was rude and didn't want to understand
I requested a quote for life cover, when the agent did call and she advised me on the quote I did tell the agent I want to shop around for quotes before I settle, but the agent kept insisting I take the cover with them, and she kept insisting that other insurance companies quotes weren't better and she asked me why am I looking for pricing not peace of mind, i tried to explain that I have bills to pay and I take care of my little brothers yet she kept pushing until I eventually had to cut the call
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Replies (1)OUTsurance's replyOfficial
31 Dec 2025, 12:07Good day Pranisha,
Thank you for your review.
Following our private response to you, we escalated the matter to our sales manager, Brian.
Sorry to see how we made you feel. We listened to the call and can confirm that our advisor wasn't rude.
Regards,
The OUTsurance Team
Thank you for your review.
Following our private response to you, we escalated the matter to our sales manager, Brian.
Sorry to see how we made you feel. We listened to the call and can confirm that our advisor wasn't rude.
Regards,
The OUTsurance Team
OUTsurance's reply31 Dec 2025, 12:07
Official
Good day Pranisha,
Thank you for your review.
Following our private response to you, we escalated the matter to our sales manager, Brian.
Sorry to see how we made you feel. We listened to the call and can confirm that our advisor wasn't rude.
Regards,
The OUTsurance Team
Thank you for your review.
Following our private response to you, we escalated the matter to our sales manager, Brian.
Sorry to see how we made you feel. We listened to the call and can confirm that our advisor wasn't rude.
Regards,
The OUTsurance Team
