FS
Frank S
1 reviews | Active since Apr 2019
01 Aug 2025, 17:17
Again I warn you…. They won’t pay your third party claim.
Their client with no license bump into my car.
I’ve been struggling for more than a month now and they just don’t come back to me.
First they asked for cctv footage, then I told them those this is South Africa, then they said provide a witness statement, I got the statement and it’s 3 days now and counting…
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OUTsurance's replyOfficial
14 Aug 2025, 13:57Hello Frank
After having escalated your complaint, we received feedback from our legal claims manager, confirming she was in contact with you.
She confirmed our decision to refute liability, will be maintained. The merits were discussed with you.
We know the outcome is disappointing, but are confident our decision was the correct one.
Regards
The OUTsurance Team
After having escalated your complaint, we received feedback from our legal claims manager, confirming she was in contact with you.
She confirmed our decision to refute liability, will be maintained. The merits were discussed with you.
We know the outcome is disappointing, but are confident our decision was the correct one.
Regards
The OUTsurance Team
OUTsurance's reply14 Aug 2025, 13:57
Official
Hello Frank
After having escalated your complaint, we received feedback from our legal claims manager, confirming she was in contact with you.
She confirmed our decision to refute liability, will be maintained. The merits were discussed with you.
We know the outcome is disappointing, but are confident our decision was the correct one.
Regards
The OUTsurance Team
After having escalated your complaint, we received feedback from our legal claims manager, confirming she was in contact with you.
She confirmed our decision to refute liability, will be maintained. The merits were discussed with you.
We know the outcome is disappointing, but are confident our decision was the correct one.
Regards
The OUTsurance Team