1 reviews | Active since Sept 2016
A&G vs Outsurance
I been an Outsuance client for +- 2years. My premiums was in access of 3k for house and content and vehicle. November of 2018 my vehicle insurance just went up by R300 without the proper notification. I then contacted them to enquire why this is upon which they reduced it by R200 after giving a long lame excuse in my opinion. Now Outsurance dangles a benefit Out-Bonus to attract clients. I just recently had an incident where my car window was damaged in the process and proceeded to place a claim. Outsurance sends me an SMS declaring that if i claim i loose my Out-Bonus. I ended up, u know!, not to go ahead with the claim cause i want my Out-Bonus. Well surprise, surprise I was just inform because i'm moving my business somewhere else i'll be forfeiting my Out-Bonus. I then started the search for alternative comprehensive insurance for house, car and content. To my surprise, after going the HIPPO way, Auto & General came in at the lowest meeting the same benefits and more perks. now some might say that cheap is not always the best but let me say in today's economy if you can save a couple of bucks it surely will help in the long term. My decision to change my insurance provider is saving me a whopping +- R2k. Now if that"s not a saving worth making public then i don't know. My reason for posting this review is simple. People there are cheaper and more cost effective service providers in the insurance industry. I waived my options and i searched, and look i found one that's been in the business longer than outsurance and still give a cheaper premium service. Thank you outsurance for insuring me during this period claim free.
Let me end with a saying father made me aware of, " companies that continuously advertise their products are not really selling so always go for the one that somebody recommend or you had prior dealing with." to say least my very first car in the 90s was insured by A&G and their service were excellent.
Thank You
Be money wise.
We acknowledge receipt of your complaint. We have requested a manager to contact you to address all your concerns.
We do apologise for disappointing you.
Regards,
OUTsurance
We acknowledge receipt of your complaint. We have requested a manager to contact you to address all your concerns.
We do apologise for disappointing you.
Regards,
OUTsurance
We send out re-rate notifications 45 days prior to the re-rate taking effect. The OUTbonus is a reward system for being claim free for 3 years. All claims excluding rescue assistance and windscreen chip repairs, will affect the OUTbonus. In order to receive the OUTbonus you also need to pay your premiums for 3 years and unfortunately you were only with OUTsurance for 1 year and 6 months.
It is a pity we could not save you money, unfortunately we don’t always save everyone money but we do for a meaningful portion of clients. Premiums are risk profile dependent. Please respond to Weliswa's email with a time and date that will most suit you and she will call you. Sorry for the disappointment. Regards, OUTsurance
We send out re-rate notifications 45 days prior to the re-rate taking effect. The OUTbonus is a reward system for being claim free for 3 years. All claims excluding rescue assistance and windscreen chip repairs, will affect the OUTbonus. In order to receive the OUTbonus you also need to pay your premiums for 3 years and unfortunately you were only with OUTsurance for 1 year and 6 months.
It is a pity we could not save you money, unfortunately we don’t always save everyone money but we do for a meaningful portion of clients. Premiums are risk profile dependent. Please respond to Weliswa's email with a time and date that will most suit you and she will call you. Sorry for the disappointment. Regards, OUTsurance
