AL
Adventure L
1 reviews | Active since Apr 2019
08 Apr 2024, 11:25
**** Aftersales service and just take money at all times.
Aftersales service is **********. I have tried to contact them on email, app, Facebook and nothing. I asked them not to deduct this months payment and pause cover for 3 months and no one has gotten back to me. No one has even helped me regarding this. They took rhe and money and my account is in the minus now so I am paying over R300 in bouncing and banking costs because these useless *********** "people" can't do their job but just skip a payment and they're up your ass like no ones business. I want to cancel this ******* plan.
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OUTsurance's replyOfficial
10 Apr 2024, 10:05Good morning Adventure L,
After receiving your complaint our client care team contacted you to discuss your complaint.
While the policy did cancel on the requested date it was too last for the system to stop the debit order.
The refund has however been processed and you have been informed.
Regards,
The OUTsurance Team
After receiving your complaint our client care team contacted you to discuss your complaint.
While the policy did cancel on the requested date it was too last for the system to stop the debit order.
The refund has however been processed and you have been informed.
Regards,
The OUTsurance Team
OUTsurance's reply10 Apr 2024, 10:05
Official
Good morning Adventure L,
After receiving your complaint our client care team contacted you to discuss your complaint.
While the policy did cancel on the requested date it was too last for the system to stop the debit order.
The refund has however been processed and you have been informed.
Regards,
The OUTsurance Team
After receiving your complaint our client care team contacted you to discuss your complaint.
While the policy did cancel on the requested date it was too last for the system to stop the debit order.
The refund has however been processed and you have been informed.
Regards,
The OUTsurance Team