After phoning,the same day an agent was send to take my claim the following day team if plumbers came to check the problem,a day after outsurance assessor came and the claim was finalised

After phoning,the same day an agent was send to take my claim the following day team if plumbers came to check the problem,a day after outsurance assessor came and the claim was finalised.Allowed me to make decisions.Did not impose anything in me