After many hours of talking to the agent (Amke), mainly because of my questions and queries, she never once got impatient or frustrated with me on the phone

After many hours of talking to the agent (Amke), mainly because of my questions and queries, she never once got impatient or frustrated with me on the phone. If she wasn't sure of the answer she had no problems getting the correct information from her supervisor. At one stage he took the phone and was just as patient with me. Both of them are an asset to outsurance and I couldn't have wished for a better experience.