rL
riaan L

1 reviews | Active since May 2014

09 Mar 2017, 07:30

After all these years - Pathetic service and no reply

<p>So i had endless issues with my Ranger repairs with the needless to say pathetic serive provided that is taking to date 5 motnhs to resolve... You pride yourself as the nmarket leader but i think you are overlooking what a loyal customer is...</p> <p>Needless to say I am told to resolve the matter myself by you - Its cool however i dont really catch this type of customer service...</p> <p>Please can you re-imburse me as per my last 3 mails to your agents to i can:</p> <p>1. Take time off work </p> <p>2. Go and pay for the ordered parts as they are waiting </p> <p>3. Fit them </p> <p> </p> <p>And then tadaaaa - All the issues will be sorted... Not difficult right?</p> <p> </p>

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Replies (1)
OUTsurance
OUTsurance's reply16 Mar 2017, 09:50
Official

Hello Riaan

We are so sorry about the massive frustration which could have been prevented had we attended to this sooner!

Our claims manager, Zandi assisted you in resolving the matter and we wish to thank you for accepting our apologies.

The internal service concerns identified have been addressed.

Regards

Dinky