SM
Siphiwe M
1 reviews | Active since Feb 2020
16 Nov 2021, 13:29
After a week no feedback
Its over a week since i submitted my claim (8 November), a week later i still dont have feedback, i dont know why is it taking this long while my roof is not fixed.
No one one is giving feedback on my claim.
Helpful (0)
Replies (2)0
Replies (2)
OUTsurance's replyOfficial
16 Nov 2021, 14:52Good day Siphiwe,
We acknowledge receipt of your complaint. The delay you describe is worrying. We have escalated the matter to a claims manager who will revert with feedback.
We are sorry for the delay.
Regards,
OUTsurance
We acknowledge receipt of your complaint. The delay you describe is worrying. We have escalated the matter to a claims manager who will revert with feedback.
We are sorry for the delay.
Regards,
OUTsurance
Best regards,
OUTsurance's reply16 Nov 2021, 14:52
Official
Good day Siphiwe,
We acknowledge receipt of your complaint. The delay you describe is worrying. We have escalated the matter to a claims manager who will revert with feedback.
We are sorry for the delay.
Regards,
OUTsurance
We acknowledge receipt of your complaint. The delay you describe is worrying. We have escalated the matter to a claims manager who will revert with feedback.
We are sorry for the delay.
Regards,
OUTsurance
Best regards,
OUTsurance's replyOfficial
22 Nov 2021, 09:56Good day Siphiwe,
The delay you described was most concerning and certainly not the level of service we usually deliver.
After responding privately to your review, we escalated the matter for urgent attention.
Siza our claims manager contacted you to finalise the matter. We can confirm that your claim has been authorised.
We do apologise for the delay in service.
Regards,
OUTsurance
The delay you described was most concerning and certainly not the level of service we usually deliver.
After responding privately to your review, we escalated the matter for urgent attention.
Siza our claims manager contacted you to finalise the matter. We can confirm that your claim has been authorised.
We do apologise for the delay in service.
Regards,
OUTsurance
Best regards,
OUTsurance's reply22 Nov 2021, 09:56
Official
Good day Siphiwe,
The delay you described was most concerning and certainly not the level of service we usually deliver.
After responding privately to your review, we escalated the matter for urgent attention.
Siza our claims manager contacted you to finalise the matter. We can confirm that your claim has been authorised.
We do apologise for the delay in service.
Regards,
OUTsurance
The delay you described was most concerning and certainly not the level of service we usually deliver.
After responding privately to your review, we escalated the matter for urgent attention.
Siza our claims manager contacted you to finalise the matter. We can confirm that your claim has been authorised.
We do apologise for the delay in service.
Regards,
OUTsurance
Best regards,