JZ
Johan Z

1 reviews | Active since Jan 2011

25 Aug 2016, 17:12

AFTER 13 YEARS I REALIZE OUTSURANCE ARE EXPENSIVE AND NO LOYALTY TO CUSTOMERS

<p>I have just received an automated e-mail indicating my premium will go up by 16%, ridiculous!!!!!</p> <p>I’ve been with OUTSURANCE for more than 13 years and everybody always tells me you need to move away from Outsurance they are too expensive and I have defendant them for too long. 16% this is an outrage. Thanks Outsurance but I will contact you within he next day or two to cancel my policy and I will tell my friends they were correct!!.</p> <p> I refuse to be treated like this. It is always a fight with Outsrance, time to move on! Loyalty does not come at a price, I hope you understand this but looking at the way you inform clients about increases it is only about money.</p> <p>Miway and Discovery, thank you I will now answer your calls and yes I will accept your quotes. Discovery yes I will use the discounts you give because I use Gautrain, thank you!!!</p> <p> </p> <p>Cheers Outsurance!!!</p>

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Replies (1)
OUTsurance
OUTsurance's reply26 Aug 2016, 11:55
Official

We want to start off by thanking for your loyal support all these years. YOu are a valued client and we are sorry we made you feel as if you are not.

Our client care manager, Mapula contacted you and discussed the rerate process in more detail. She furthermore managed to reduce the increase slightly after reviewing your cover and we are pleased to know you are satisfied with the outcome.

Regards

Dinky