KE
KOOS E
1 reviews | Active since Dec 2024
23 Dec 2024, 13:53
AE MAREE - NOW ELOFF
with numerus calls and replies via what sups no one call back on the problem, eventually when i want to increase my policy they call back.
and this to all OUTsurance pensioner clients, please check that you are on the no excess payment - because OUTsurance will not let you know until you ask for it. that is what happen to us.
and still the matter is on promise after promise after promise.
and i am sure the the call Centre do not lock all the calls
an why are most companies intelligent and skill driven that call you when you are liable for the no excess payment
PLEASE DO NOT TRUST ANY CALL CENTRE WITHOUT A CONFORMATION LETTER
Helpful (0)
Replies (2)0
Replies (2)
OUTsurance's replyOfficial
23 Dec 2024, 14:56Good day Koos,
We acknowledge receipt of your review. We have escalated your concerns to a client services manager.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
We acknowledge receipt of your review. We have escalated your concerns to a client services manager.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
Best regards,
OUTsurance's reply23 Dec 2024, 14:56
Official
Good day Koos,
We acknowledge receipt of your review. We have escalated your concerns to a client services manager.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
We acknowledge receipt of your review. We have escalated your concerns to a client services manager.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
Best regards,
OUTsurance's replyOfficial
30 Dec 2024, 08:26Good day Koos,
Further to our private response, we can confirm that our client services manager, Candy, contacted you to address your concerns regarding the excess.
Candy advised you that a copy of the call recording will be sent to you.
Apologies for your experience.
Regards,
The OUTsurance Team
Further to our private response, we can confirm that our client services manager, Candy, contacted you to address your concerns regarding the excess.
Candy advised you that a copy of the call recording will be sent to you.
Apologies for your experience.
Regards,
The OUTsurance Team
Best regards,
OUTsurance's reply30 Dec 2024, 08:26
Official
Good day Koos,
Further to our private response, we can confirm that our client services manager, Candy, contacted you to address your concerns regarding the excess.
Candy advised you that a copy of the call recording will be sent to you.
Apologies for your experience.
Regards,
The OUTsurance Team
Further to our private response, we can confirm that our client services manager, Candy, contacted you to address your concerns regarding the excess.
Candy advised you that a copy of the call recording will be sent to you.
Apologies for your experience.
Regards,
The OUTsurance Team
Best regards,