additional fees charged - wrong deduction date

<p>On Monday I contacted the contact centre to update my policy, I added a Big Boy S****** , the agent advised me that they will do a deduction on the 11/08/2016. I told him that I don’t have funds in my account and if they can add the 32.48 to my deduction that will be made on the 15th. He advised me that it won’t be a problem and will note that on the system!! I have asked him twice are you sure they will deduct on the 15th because I won’t be held responsible for an additional fee R115.00 due to no funds.</p> <p> </p> <p>Well you did deduct on the 11th NOW I am sitting with an extra fee. I will not be responsible for this. Kindly sort the out and refund those funds to be otherwise I will cancel my insurance with you.</p> <p> </p> <p>I will not be held responsible for an agent that did not do their job properly.</p> <p> </p> <p>Kindly contact me before close of business today otherwise I will cancel my insurance.</p> <p> </p>