TM
Trishin M
1 reviews | Active since Jul 2018
07 Sept 2018, 14:56
Additional debit
Dear Outsurance, My bank account was debited with an additional R496 yesterday after the monthly premium went out on the 28 August 2018. I would appreciate it if this amount could please be reversed immediately as the reasons given to me when I called regarding change of the regular driver is false and does not make sense. I cant help but think this is due to me changing insurance providers as of the end this month due to your high increases.
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OUTsurance's replyOfficial
07 Sept 2018, 15:31Good day Trishin,
We acknowledge receipt of your complaint. Very concerned with what you have described. We have escalated the matter to a Client Services Manager who will contact you and get this resolved.
Sorry for the inconvenience caused.
Thank you,
Kelvin
Best regards,
OUTsurance's reply07 Sept 2018, 15:31
Official
Good day Trishin,
We acknowledge receipt of your complaint. Very concerned with what you have described. We have escalated the matter to a Client Services Manager who will contact you and get this resolved.
Sorry for the inconvenience caused.
Thank you,
Kelvin
Best regards,
OUTsurance's replyOfficial
12 Sept 2018, 13:45Good day Trishin1,
What you described we see in a serious light and we will not condone or tolerate bad service delivery.
Earl our Client Services Manager contacted you to discuss what had transpired and he apologised for the bad service.
Thank you,
Kelvin
Best regards,
OUTsurance's reply12 Sept 2018, 13:45
Official
Good day Trishin1,
What you described we see in a serious light and we will not condone or tolerate bad service delivery.
Earl our Client Services Manager contacted you to discuss what had transpired and he apologised for the bad service.
Thank you,
Kelvin
Best regards,