Accident Claim - CLAIM NO:***

<p>Thank you for attending to my claim. My car was repaired within the time specified by the service provider. And, Outsurance was successful, albeit after 7 months, in getting the other party's insurance company to pay for the damages and repairs, as well as for the excess. I should have the excess refunded to my account within the next 48 to 72 hours.</p> <p> </p> <p>The small snag however, is that the Outsurance did not quality assure the repairs, and while the boot has been fixed. the lock tends to jam a little.</p> <p> </p> <p>As for the previous repairs, the service provider installed a used bumper and there is a little part on the bumper that has gone missing, as it was not clipped on properly. Unfortunately, I do not have the time to take the car back to either of the service providers to get these two things repaired.</p> <p> </p> <p>It would be useful if Outsurance would send a quality assurer to the service providers to approve the work done before the client goes out to collect the car - hence I have given Outsurance a 4 star rating instead of a 5 star rating.</p>