Accident

I was insured with Outsurance. My claim advise was Oscar Maluleka. When my paperwork was sent to MFC for a replacement of my vehicle there was a number missing. I had to phone MFC. When I phone MFC they told they never received any paperwork from Outsurance. I had to phone Out again and all that they told me, the paperwork was sent through to MFC and they are waiting for a response, which I still do not have an answer. I complained. I do get assistance from Lelani Van Schalkwyk and yesterday Tribashen phone from Outsurance, but yet again still no answer about my vehicle. 3 WEEKS STILL HAVE NO VEHICLE.