Abysmal service from Outsurance after 10 years of being a loyal paying member

My vehicle was involved in an accident on the 8th of January and I lodged a claim (claim no: ********** 76) with Outsurance on the 9th. I left my car at the Outsurance approved panel beater (Galliga Auto) on the 11th of January. On the 23rd of January I was told my car would be ready. On inspection, I noticed that the damaged panels were repaired, not replaced and the workmanship was not up to standard. I have taken this up with Outsurance and it was escalated to Lelethu from Complaints. After weeks of no car, no feedback and I receive a call from Lelethu on the 30th telling me, they are not willing to do anything about the repair. Its now the 31st, 20 Days without a car and I have not been told when I can collect my car and I need to accept this shoddy workmanship. I have an access, lost my outbonus and a car that has been unsatisfactory been repaired by Outsurance approved panel beaters. I have been a loyal client for over 10 years and pay my premiums upfront yearly. I'm really disappointment by their total lack of responsibility and level of service. I still wait feedback on collection of my car.....