SJ
Sean J
1 reviews | Active since Apr 2020
18 Nov 2021, 07:42
Absolutely shocking service
I have been a loyal customer for over 16 years now............
But i will never ever recommend outsurance to anyone.
The company just lies to its customers and its impossible to actually speak to a manager and when u eventually do, they lie to you and tell u claim will be sorted that day or the next and then never call you back.
I submitted a claim on 24th october and its almost 3.5 weeks now and its still not resolved.
Its an absolute joke how many times i have called them and get told the same story......they busy with it and a manager will call u back which never happens.
I think i should go to the insurance ombudsman.
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OUTsurance's replyOfficial
22 Nov 2021, 11:22Good day Sean,
The delay as well as the lack of feedback you described was naturally worrying. After responding privately to your review, we escalated the matter to a claims manager.
Tracey our claims manager contacted you to apologise for the bad experience and she discussed the recourse with you. We can confirm that your claim has been authorised and payment processed.
We do apologise for the delay in service and the inconvenience caused as a result.
Regards,
OUTsurance
The delay as well as the lack of feedback you described was naturally worrying. After responding privately to your review, we escalated the matter to a claims manager.
Tracey our claims manager contacted you to apologise for the bad experience and she discussed the recourse with you. We can confirm that your claim has been authorised and payment processed.
We do apologise for the delay in service and the inconvenience caused as a result.
Regards,
OUTsurance
OUTsurance's reply22 Nov 2021, 11:22
Official
Good day Sean,
The delay as well as the lack of feedback you described was naturally worrying. After responding privately to your review, we escalated the matter to a claims manager.
Tracey our claims manager contacted you to apologise for the bad experience and she discussed the recourse with you. We can confirm that your claim has been authorised and payment processed.
We do apologise for the delay in service and the inconvenience caused as a result.
Regards,
OUTsurance
The delay as well as the lack of feedback you described was naturally worrying. After responding privately to your review, we escalated the matter to a claims manager.
Tracey our claims manager contacted you to apologise for the bad experience and she discussed the recourse with you. We can confirm that your claim has been authorised and payment processed.
We do apologise for the delay in service and the inconvenience caused as a result.
Regards,
OUTsurance