ABSOLUTELY PATHETIC SERVICE BUT THEY TOOK MY POLICY PAYMENTS FOR THE LAST 13 YEARS ON TIME!

I have had Out and About Insurance with Outsurance for almost 13 years (handbag Insurance and a few other specified items). In the last 3 years though I have had my sons car added and when it was sold I removed it. Most recently I had my husband's car on my insurance and when it was sold two days ago I called Outsurance to have it removed from my policy. I was advised that I couldn't have the out and about insurance as a standalone product as I would need to have a car or household insurance product as well. I was not happy with this as prior to having car insured with Outsurance I never had a problem with just my out and about insurance. On the 14th of June I was called by Lindiwe from retentions and explained to her that I needed the car removed from my schedule and she promised to call me back at 12pm on the 14th of June to discuss further options as to how I could possibly keep my policy with them going. She never called me back. It just so happened that my son's phone was accidentally damaged yesterday and when I called this morning to file a claim on the phone I was told by Shireen, a senior financial advisor that I can't file the claim as my entire policy was canceled. This was done with no information from them as to what my options are as a client and whether I could continue with my policy through them. I am am now unable to file a claim with them for my sons phone and I am highly irritated that I did not receive the correct level of service as nothing was done to advise me I terms of what my alternate options are to continue my policy they just canceled everything with absolutely no feedback or follow up