LL
Lauren L

1 reviews | Active since Jun 2016

21 Jun 2016, 06:33

Absolutely pathetic service

<p>I was involved in an accident on the 8th of December, the accident was not my fault but I had to pay an excess of about 8000, Outsurance started a "recovery process" in January, I have never received any feedback regarding this matter and everytime I call to enquire their law department have extremely bad attitudes, they just tell me I have to wait until they call me and to not call again.</p>

0
Replies (5)
OUTsurance
OUTsurance's reply21 Jun 2016, 10:02
Official

Hello Lauren

I want to arrange proper feedback for you and will appreciate if you could provide me with the claim or policy no as I could not trace the detail. You are welcome to e-mail me directly: I want to assure you however, we will always attempt a successful recovery against the other party, should the merits indicate the other party is more liable for the incident claimed for.

I will await your response.

Regards

Dinky

OUTsurance
OUTsurance's reply21 Jun 2016, 10:04
Official

Please e-mail me on: Regards

Dinky

OUTsurance
OUTsurance's reply21 Jun 2016, 10:07
Official

Apologies, seems the e-mail address does not filter through :

********** please remove the (at) if you are mailing me.

Regards

Dinky

LL
Lauren L's update22 Jun 2016, 09:06
Reviewer Update

Reference number : ********** 18

OUTsurance
OUTsurance's reply23 Jun 2016, 05:13
Official

We confirm having made successful contact with you, thank you for the detail provided.

Our legal recovery manager, James explained the litigation is being processed and we assure you of our utmost commitment in securing a settlement.

Future feedback will be provided.

Regards

Dinky