Absolutely Dissapointing

<p>On December 30 I was involved in a house *******, and before I could do anything I had 5 guns to my head. They stole everything out of my house including my two vehicles. The two vehicles were recovered the same day.</p> <p> </p> <p>Since then Its been an absolute nightmare to try and get my vehicles back. First Outsurance assesed the vehicles in a very poor fashion. When I was called out to fleet solutions to inspect the vehicles, what was quoted for repair and what I was looking at was night and day difference!. Then, with me there an assesor came and re-did the assesment, and since then I have not heard anything! I have called outsurance a few times, only to be told that the assesor was on leave...absolutely ridiculous. If an assesor goes on leave, then surely someone else must take care of his/her work while they are away. My one vehicle was supposebly fixed and sent to Nissan on the 23rd of January for engine inspection. Up till now I still dont know where this vehicle is or if it is even fixed. My other vehicle I have had no feed back on whatsoever.</p> <p>When I call outsurance I am put on hold for a timely duration, only to be told that the people are not in the office...pathetic.</p> <p>My first child was born on the 16th of January and I am still sitting with no transport, having to phone friends to give me a lift if I need to go somewhere.</p> <p> </p> <p>I am very dissapointed with outsurance, I thought this company was on the ball, clearly only when it comes to sales, as they were incredibly fast to send me documents stating my premium is going up due to the incident, yet still to this date I do not have any of my vehicles back.</p>