Absolutely disrespectful

Absolute disrespect

I have been with Outsurance for almost 2 years, until yesterday when I received a call from another company offering to lower my monthly premium by a large amount. As a customer it is my right to decide what company I insure my car with, however, Outsurance feels they have the right to bully there customers into staying not by offering to lower my premium to keep me but rather by bad mouthing the company I am moving too. The disrespect for not only me but the other company is shocking. After a third attempt at cancelling I eventually had to be extremely harsh to get the lady to cancel and still after a 20-minute argument to cancel my policy I haven't received an email or sms stating my cancellation. OUTSURANCE you better hope my debit order on the 1st of Jan 2020 doesn't come off because I have verbal evidence that I have cancelled. I hope anyone who sees those Outsurance ads thinks twice about a company who has no respect for a person's decisions when it doesn’t suit them.