SB
Sidney B
1 reviews | Active since Dec 2020
08 Feb 2022, 10:51
Absolutely disgusted with Outsurance
Absolutely disgusted with Outsurance. From an assessor who laughs at you and talks about you behind your back all the way to absolutely terrible customer service. Also getting recordings or anything out of them is such an issue and they keep dodging your requests. If you can avoid them, the cheaper price definitely isnt worth it.
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OUTsurance's replyOfficial
09 Feb 2022, 14:50Good day Sidney,
Thank you for your feedback.
In May 2021 our dispute team responded to your objections made to us and provided you with the information. We firmly believe that your claim is not valid in terms of our agreement with you. The Ombudsman for Short Term Insurance agreed with our decision.
Please note, the call recordings were couriered to your home address and we have the waybill from the courier company with the signature of receipt.
We do apologise for the disappointing outcome of your claim.
Regards,
OUTsurance
Thank you for your feedback.
In May 2021 our dispute team responded to your objections made to us and provided you with the information. We firmly believe that your claim is not valid in terms of our agreement with you. The Ombudsman for Short Term Insurance agreed with our decision.
Please note, the call recordings were couriered to your home address and we have the waybill from the courier company with the signature of receipt.
We do apologise for the disappointing outcome of your claim.
Regards,
OUTsurance
OUTsurance's reply09 Feb 2022, 14:50
Official
Good day Sidney,
Thank you for your feedback.
In May 2021 our dispute team responded to your objections made to us and provided you with the information. We firmly believe that your claim is not valid in terms of our agreement with you. The Ombudsman for Short Term Insurance agreed with our decision.
Please note, the call recordings were couriered to your home address and we have the waybill from the courier company with the signature of receipt.
We do apologise for the disappointing outcome of your claim.
Regards,
OUTsurance
Thank you for your feedback.
In May 2021 our dispute team responded to your objections made to us and provided you with the information. We firmly believe that your claim is not valid in terms of our agreement with you. The Ombudsman for Short Term Insurance agreed with our decision.
Please note, the call recordings were couriered to your home address and we have the waybill from the courier company with the signature of receipt.
We do apologise for the disappointing outcome of your claim.
Regards,
OUTsurance