ABSOLUTELY DISAPPOINTED!!!

I would like to lodge a formal complaint for the company that was referred to me for my fridge repairs: RSI.

From the onset of the claim, I received bad service and I did advise claims advisor: Jason Lekhuleni.

1. Firstly, Outsurance does not think that a claim for a fridge is important. My fridge stopped working on a Friday night and I called in on a Saturday morning. I was told that there are NO service providers available on a weekend! How is this possible when a fridge full of food can defrost and go bad??? I can understand that other appliances can wait; like a fridge or washing machine but not a fridge!!!

2. When I got referred to RSI, the lady handling the claim there was so useless and I had to keep calling in. She did not call me back at any given time!

3. Jason then told me that the excess was less than the claim amount, so I must do the repairs with the company directly. I advised Jason of the bad service already received from RSI. He said that if I ever have issues after the repairs are done, then I can let him know.

4. I battled to get through to RSI to get a direct private quote. I then tried the technicians many many times and they failed to answer to call me back. After 2 days of struggling (I did inform Jason who told me he will try as well but he failed)- the technician finally rep****. Arrangements were then made for the repairs.

5. The guys came out and fixed the fridge and then one week later, the temperature on the fridge kept increasing and nothing was getting cold! I struggled again for days to get them to come out to see what was happening!!! They kept lying to me and making false promises and then I was told that one of the guys was arrested for domestic violence and was in jail!!! Are these the type of people that Outsurance has as service providers??? What a terrible reputation for a reputable company!!

6. When they finally came out again after over 10 phone calls and Whatsapp messages, they said that the gas was leaking!! They could not even do the job right the first time and my instincts about them were 100% correct.

7. As off today, only 3 days after the *********** service providers apparently 'fixed the fridge'- the fridge is NOT WORKING AGAIN!!! Everything has already defrosted overnight!

I called Outsurance again and advised them to send a different service provider as clearly the ones who came through were ineficient and they refused to do so and they want to send teh same *********** people again! I also advised them that if the fridge cannot be repaired, rather replace it as I cannot go through December with a fridge and freezer full of groceries that have gone off!!! There are so many public holidays and people are closing for the year, if this problem continues, WHO IS GOING TO FIX IT???!!!

This company should not be on your list at all!!! Take them off seriously!!! Absolutely pathetic business! FIND A SOLUTION TO THIS PROBLEM THAT HAS GONE ON AND ONE FOR WEEKS NOW OUTSURANCE!!!!