CM
Cecil M

1 reviews | Active since Jul 2009

18 Apr 2023, 17:12

Absolutely appalling service

An Outsurance client knocked into me at the end of February , despite her admission and me submitting everything they requested I am yet to hear anything from them, this is disgusting behaviour to say the least, I’m just a third party imagine their own clients. No I see what the measure 3.5 out of 10 on the trust index…. Absolutely appalling service

0
Replies (1)
OUTsurance
OUTsurance's reply19 Apr 2023, 14:34
Official
Good afternoon Cecil,

Further to our private reply we were able to trace your third party claim.

We received your third-party approach in March and after reviewing your claim were able to settle today. 

Our legal process does require further information from you which led to the delay. 

On receipt of your signed release, we will then be able to finalise the matter for you.

Regards,
The OUTsurance Team