absolute ******* and poor service.

After paying my premium on the 20th October for the period ending 20 November, i requested a debit order date on the 27th/28 October from the 20th to the 1st effective 1 December 2022. with this i consented to a pro rata debit on 21st November and full premium 1st December monthly going forward.

I escalated this number of times with no action and requested call recordings of which i am yet to receive.

Against what i consented to, after paying a full premium. Outsurance decided they are going to debit my account on the 1st November, find my account with insufficient balance and resulting in failed debit orders after paying full premium. now also sitting with unfavorable credit score for their mistake. i raised number of complaints without any resolution for putting me in this situation. They later decide to do a partial refund into my account on 4th November and still without any agreement to this action and further say my premium for November is due and will be collected on the 17th. Again i did not consent to this arrangement which is outside my salary date, even worse my complaints have not been resolved. POOR POOR SERVICE!!!